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BT Wholesale Broadband Availability Checker

Although the Elmswell exchange will be enabled for broadband from 26th November 2003, distance of the subscriber from the exchange will still be a factor in determining whether one is close enough to the exchange to obtain broadband and also whether speeds faster than the standard 500 Kbps are feasible.

The result of entering your telephone number on the BT Wholesale website may also indicate that removal of ISDN or some other adaptation of your telephone line is needed before it can provide broadband.

Our local telephone exchange is located in Elmswell on the northern side of Church Road, close to the new Gardener's Walk development:
click here to see a see map (65 kB)

As a general rule, ADSL broadband at the "normal" speed for home users of 512 Kbps speed is feasible as far as 5.5 km from the exchange; for the higher 1 or 2 Mbps speeds the subscriber needs to be within 3.5 km of the exchange. And what counts is not distance in a straight line but the total length of the telephone cable to the subscriber.

If you get an unexpected result from the broadband checker, it may be worth confirming whether your immediate neighbours get the same result for broadband delivery possibility.

Note also that the BT checker is not a definitive answer, so if you decide to place an order with an ISP for broadband, a further test will be performed to confirm if your line is suitable and what speed of service is possible.

Results from using the checker

To find out what the BT Wholesale Broadband Checker says about your line, enter the telephone number you intend to use for broadband on the webpage:
http://www.bt.com/broadband/

For most subscribers, the result should be a "good news" message:

For Telephone Number 0135924xxxx on Exchange ELMSWELL
Good news - Your exchange will have broadband ADSL by 26th November 2003.
Our initial test on your line suggests that you may be able to have a broadband ADSL service that provides up to 2Mbps download speed.(1)
If you decide to place an order, a further test will be done to confirm if your line is suitable, and if so for what speed of service.
Thank you for your interest.


(1) If you are further from the exchange, this paragraph may read:
"Our initial test on your line suggests that you may be able to have a broadband ADSL service that provides up to 512Kbps download speed, but the upstream bandwidth will vary according to the length of your telephone line. It will not be possible to provide the 1Mbps or 2Mbps broadband ADSL services."

You may also find that there are additional Notes to the message which are IMPORTANT and REQUIRE YOU TO TAKE ADDITIONAL ACTIONS BEFORE BROADBAND CAN BE DELIVERED.
Three examples of such notes are shown below.

Example 1:
Note: Our records indicate that a line-sharing device is connected to your line. This is the reason that the checker has returned this marginal result and may mean that Broadband could not be delivered on this line. Further investigations would be necessary as part of the ordering process to confirm whether or not you could receive Broadband service at this address. This could result in a delay to the provision of broadband at this address.


Example 2:
Note: If you have an ISDN or Home Highway service connected to this number and you wish to purchase Broadband ADSL, then the current service will have to be converted to a standard PSTN line. Provided the line and exchange support ADSL, your service provider may be able to arrange the conversion for you. If you have an existing Broadband ADSL service and wish to change Service providers then please contact both your new and existing Service Provider to have this service transferred.


Example 3:
Note: Our Records indicate that you have a product or service supplied to this line that is currently incompatible with broadband. You will need to have the product or service ceased before broadband could be provided. If you place an order before the incompatible product or service has been ceased then the order will be rejected.


For a limited number of subscribers, there will unfortunately be a "bad news" message, principally due to distance from the exchange but perhaps for some other reason (e.g. the number may be the second line on a line-sharing device)

For Telephone Number 0135924xxxx on Exchange ELMSWELL
Your exchange will have broadband ADSL by 26th November 2003.
However, the length of the telephone line between you and the exchange is too long for broadband ADSL.
Thank you for your interest.


The following "not known" message may appear in some cases (mainly for new subscribers):

There is no data available for this number. This could be either because this is not a BT line or this is a new number that is not yet recognised by this checker. If this is a new number it may take up to 42 days from the date of installation before it is recognised. If you still get this response after this time please send an email through the "contact us" option on the BT.com homepage, raising this issue, and we will investigate for you. Thank you for your interest.

! WE TAKE NO RESPONSIBILITY FOR INCORRECT INFORMATION ! ELMSWELL.NET © 2003